Refund Policy
Our procedures and guidelines for returns and refunds.
Overview
At HM Technologies, we strive to ensure complete satisfaction with our products and services. This refund policy outlines our procedures and guidelines for returns and refunds.
Products
Return Eligibility
Products are eligible for return and refund under the following conditions:
- Product is in original condition and packaging
- Return request is made within 30 days of purchase
- Product is unused and undamaged
- Original proof of purchase is provided
Services
For services, refund eligibility is determined on a case-by-case basis and depends on the following factors:
- Nature of the service provided
- Time elapsed since service delivery
- Reason for dissatisfaction
- Service agreement terms
Refund Process
To request a refund:
- Contact our customer service team
- Provide order details and reason for refund
- Receive return authorization (if applicable)
- Return product following provided instructions
- Allow 5-10 business days for refund processing
Non-Refundable Items
The following items and services are non-refundable:
- Custom or personalized products
- Digital products or software licenses
- Installation services already performed
- Training sessions already conducted
- Shipping and handling fees
Refund Methods
Refunds will be processed using the original payment method when possible. Processing times may vary depending on your payment provider.
Contact Information
For any questions about our refund policy, please contact us:
Email: support@hmtechnologies.com
Phone: +1 (123) 456-7890
Business Hours: Monday - Friday, 9:00 AM - 6:00 PM